Purchasing Information
Purchasing
We use the security of PayPal for most of our online transactions. PayPal is a service provided by PayPal Australia Pty Ltd (ABN 93 111 195 189). It’s a secure online payment system that’s free to join and can be used for online transactions via computers, tablets and mobile phones.
Bank Transfer
On agreement, we will accept a direct bank transfer when possible. For all original art purchases, bank transfer is the only acceptable form of payment. Please contact us directly to arrange this transaction. All bank fees and charges relating to a direct bank transfer will be added to the purchaser’s invoice. No stock will be posted until a complete transaction clearance is obtained. Please allow a delay in freight delivery times.
Purchasing Process
Please select the desired product, enter any variations if applicable and ‘Add to Cart’ To complete your purchase, select either the ‘View Cart’ link on the next page or simply click on the shopping cart icon in the top right hand side of the website. This will take you to the shopping cart page where you can enter your personal details and go to PayPal to complete the transaction.
Buy Now – Pay Later
We have engaged two Buy Now – Pay Later providers for your convenience if required:
Shipping & Taxes
General Information
All orders are processed daily and will be posted within one to three business days of the receipt. Orders are not shipped or delivered on weekends or holidays. No stock will be posted until the payments are fully cleared. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
As we are the primary manufacturer of all products we sell, un-available stock is virtually non-existent. Custom sized or uniquely manufactured items will have a manufacturing time delay. Please contact us directly for further information.
Jantke Art Studio website, eBay and Etsy store sales are distributed from our studio in Queensland Australia. We will ship our products to any destination in Australia or overseas. The website is equipped to convert pricing to multiple countries’ currencies and languages. Pricing information including separate stock and freight costs are listed on the product pages. Actual freight costs can only be calculated once the delivery address is entered. Please note, it’s the customers responsibility to forward accurate and current freight destination information. If freight is returned as undelivered due to inaccurate information supplied by the client, we may have to re-charge for freight. Please make sure your delivery address is included with all orders.
Amazon – Jantke Art Studio is an FBA (Fulfilled by Amazon) supplier to Amazon throughout the world. Most orders placed with Amazon are distributed from stock in either US or UK based Distribution Centres (D.C). Canadian orders are distributed from the Canadian D.C. All European orders are distributed from the UK DC. Amazon is responsible for all packaging and distribution issues for all Amazon freighted stock anywhere in the world. Please contact the company for any freight or warranty information.
Damage & Non-Delivery
Please contact us immediately for any ‘damaged in transit’ or ‘failed to arrive’ deliveries. We may require evidence of damage before the product will be re-sent. Most stock is freight tracked so we will have information of its progress. Please contact us immediately if either of these situations occur.
Packaging
Our products are packaged and freighted in the following way:
Stickers
~ Small and medium sizes / Padded mail bag / Australia Post.
~ Large and extra-large / Rolled into a postal tube / Australia Post.
Prints
~ Prints alone / Rolled into a postal tube / Australia Post.
~ Stretched canvases / Bubble wrap – plastic – Heavy boxes / Courier Services.
Artworks
~ Original artworks / Bubble wrap – plastic – Heavy boxes / Courier Services.
Mailing Options
We offer two freight delivery methods:
Standard Delivery
~ Australia / 3 to 5 business days for all eastern seaboard deliveries. / 6 to 8 business days for all other destinations.
~ United States, Canada, New Zealand, Asia and Oceana / 10 to 15 business days.
~ UK, Europe and all other destinations / 15 to 20 business days.
Express Freight
~ Australia / 1 to 2 business days for all eastern seaboard deliveries / 2 to 3 business days for all other destinations.
~ United States, Canada, New Zealand, Asia and Oceana / 2 to 4 business days.
~ UK, Europe and all other destinations / 4 to 6 business days.
(Please note, the quoted times above are a guideline only. All freight is outsourced and out of our control. We will track and follow all deliveries. Please be patient as freight movement can be subject to time delays. Please contact us for any information required.)
Customs, Duties and Taxes
All stock sold in Australia is inclusive of GST (Government Sanctioned Theft). The GST component is clearly stated on all invoices.
All overseas customers are responsible for compliance to all customs, duties and tax obligations they may be subjected to by their own countries tax authorities.
We will comply to all overseas governments importation requirements.
Returns & Warranty
Returns Policy
All goods are shipped with 100% satisfaction guarantee subject to these conditions:
1 – Items must be returned in original condition within 30 days of delivery
2 – We do not refund for ‘change of mind’ reasons, but we will happily exchange for other products in our range (Postage paid by purchaser)
3 – Guarantees are extended to the original purchaser only and do not extend to any third party recipient.
4 – Postage is non refundable. Damaged replacements will be posted free of charge.
Warranty
All of our products are covered under Australian Consumer Law (ACL) regulations and responsibilities. The warranty covers all material and workmanship defects under normal use for a period of twelve (12) months. All customers, regardless of their location are covered by this warranty condition. During the warranty period we will replace at no charge any products deemed to be at fault under these regulations. Proof of faults and evidence of use may need to be presented.
